Privacy Policy

# Privacy Policy **Effective Date:** 15 August 2026 **Last Updated:** 15 August 2026 Welcome to **ZynKart**. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use the ZynKart mobile application, website, and services. ## 1. Information We Collect When you use ZynKart, we may collect: * Name, mobile number, and email address * Delivery address and location information * Order and purchase history * Payment and transaction details * Device information and IP address * App usage, technical, and crash information * Information you provide while contacting customer support We only collect information that is reasonably required to provide and improve our services. ## 2. How We Use Your Information We may use your information to: * Create and manage your account * Process and deliver your orders * Process payments and refunds * Provide customer support * Show nearby stores, marts, and delivery availability * Send order, payment, OTP, and service notifications * Provide offers, discounts, and promotional communications * Improve app performance and user experience * Detect fraud, abuse, and unauthorized activity * Comply with applicable laws and legal requirements ## 3. Location Information ZynKart may request access to your device location, with your permission, to provide location-based services such as: * Finding nearby ZynKart stores or marts * Checking delivery availability * Selecting or confirming delivery locations * Improving delivery services You can disable location permission through your device settings. Some location-based features may not work without this permission. ## 4. Payment Information Payments may be processed through secure third-party payment gateways. ZynKart may receive transaction information such as payment status, transaction ID, payment method, and payment reference. We do not normally store complete card numbers, CVV, UPI PIN, or banking passwords on our servers. ## 5. Sharing of Information We do not sell your personal information. We may share necessary information with trusted service providers and partners, including: * ZynKart stores and mart partners * Delivery partners * Payment gateway providers * Cloud and hosting providers * Maps and location service providers * Analytics and crash-reporting providers * Customer support and security service providers Information may also be disclosed when required by law or when necessary to protect our users, platform, or legal rights. ## 6. Cookies and Analytics Our website and application may use cookies, analytics tools, and similar technologies to improve functionality, understand usage, maintain security, and improve our services. Third-party services may collect information according to their own privacy policies. ## 7. Data Security We use reasonable technical and organizational security measures to protect your information against unauthorized access, misuse, loss, or disclosure. However, no online service can guarantee complete security. You should never share your **OTP, password, UPI PIN, CVV, or banking credentials** with anyone. ## 8. Data Retention We retain your information only for as long as reasonably necessary to provide our services, maintain transaction records, prevent fraud, resolve disputes, and comply with applicable legal requirements. When information is no longer required, it may be deleted or anonymized where appropriate. ## 9. Your Rights Subject to applicable law, you may request to: * Access your personal information * Correct inaccurate information * Delete your account or certain personal information * Withdraw certain permissions * Opt out of promotional communications Some information may need to be retained where required by law or for legitimate business purposes. ## 10. Account Deletion You may request deletion of your ZynKart account by contacting our support team. We will process valid deletion requests according to applicable laws and our data-retention requirements. Certain transaction, payment, or legal records may be retained where required. ## 11. Children's Privacy ZynKart is not intended for children who are not legally permitted to use online shopping services under applicable law. We do not knowingly collect children's personal information in violation of applicable laws. ## 12. Changes to This Policy We may update this Privacy Policy from time to time due to changes in our services, technology, or applicable laws. Any updated Privacy Policy will be published on our website or application with the revised **Last Updated** date. ## 13. Contact Us If you have any questions, privacy requests, or concerns, please contact us: **ZynKart** **Email:** [support@zynkart.com](mailto:support@zynkart.com) **Website:** https://zynkart.com **Customer Support:** Available through the ZynKart application or website. ## 14. Consent By using ZynKart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law. --- **© 2026 ZynKart. All Rights Reserved.**